Practical Guidance for Success
Unprecedented challenges are forcing every organization to transform at a dizzying pace.
Changing customer expectations, new disruptive technologies, growing environmental and social changes, and new competitors and business models are making it difficult for organizations to succeed. Budgets are spread thin to address the scope of change underway.
To begin to address this, organizations must:
Deliver Compelling Customer Experiences
Deploy Intelligence at Scale
Equip Workers for the Future of Work
Develop new Revenue Streams
Establish and Maintain Trust and Security
Let me and my team help you take proven and practical steps to transform.
Contact Me
2753 38th Ave SW
Seattle, WA 98126
sleigh46@gmail.com
(719) 440-8710
Areas of Practice
Compelling Customer Experiences
Customers want highly personalized and holistic experiences with your organizations. Too often, organizations offer standard products and services that fail to align to customers underlying ambitions. Instead of owning the customer experiences, brands are relegated to be part of someone else’s customer experience, undermining their ability to expand their value proposition and generate new revenue.
Intelligence at Scale
Organizations must deploy new AI and data technologies to understand the unique ambitions of each customer and then deliver products and services aligned to these ambitions. This extends to nearly every aspect of an organization’s business, including product development, customer service, sales, marketing, workflow, facilities, etc.
The Future of Work
For the last 100 years, humans have created an infrastructure to support the industrial worker. The invention of organization hierarchies, hourly wages, vacation time, labor unions, public transportation, and much more, all serve a work model that is rapidly changing. Future work is about creatively solving problems and understanding how to more effectively monetize these solutions. Providing workers with a sense of belonging, creative exploration, and mastering new skills will be a major part of this transition.
Revenue Sources
The parade of disruptive technologies seems never to end. With each one, organizations are faced with new threats to their core business and new opportunities to generate new sources of revenue.
Trust and Security
Establishing and maintaining trust and security is much more than simply securing physical and digital assets. It also includes the consistent fulfillment of the brand promise. To further complicate matters, that brand promise is highly personalized with each customer communicating their unique expectations for success.
“Deep in the heart of all of us is a fundamental desire for a deep sense of creating, belonging, and mastering. How can your customer and employee experience foster this?”
– Steven Leigh
Get in Touch
I would love to talk with you about any and all of these topics. If it works out that we can work together, great. If not, it was nice to connect and share ideas.